FAQs

Were do I park for shopping and workshops

You are welcome to park in any of the parking lots near the studio or on the street.  Please avoid parking right in front of the garbage bins.

Policy for Workshops 

 

Domestic Shipping 

Orders are processed within 2-5 business days.

You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.

Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.

Business days do not include weekends or holidays. Orders placed on Friday after 12PM MST or over the weekend will begin processing on the following Monday.

USA Shipping 

Please contact 

International Shipping 

Sorry we do not ship internationally

Return/Exchange Policy

We stand behind our products 100%.  Your satisfaction is important to us!  Please see below for details about our policy on returns and exchanges.

Please notify us as soon as possible if there is a problem with your order.  Our return/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot return or exchange your purchase.  .
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging, and yarn must not be wound from a skein to a ball if it came in skein form. No portion of the yarn may be used or tampered with. To process your exchange, we require a receipt or proof of purchase. 

For both returns and exchanges, you will be responsible for paying for your own shipping costs for returning your item, unless the item arrives defective.  When returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We only offer refunds for products that are defective or damaged.

Not Eligible for Return:

• Sale items