FAQs

Were do I park for shopping and workshops?

You are welcome to park in any of the parking lots near the store or along the street. Please avoid parking right in front of the garbage bins.

What is our policy for Sausage Making Class?

Information to come.

Domestic Shipping 

Orders are processed within 2-5 business days.

You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.

Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.

Business days do not include weekends or holidays. Orders placed on Friday after 12PM MST or over the weekend will begin processing on the following business day.

USA Shipping 

Please select USA shipping at checkout. Flat rate for USA Shipping is $35.00 CAD.

International Shipping 

We address international shipping on a case by case basis. Please call us for more information.

*All shipping will be done through Canada Post unless otherwise specified*

Other Courier Services

If you would like your order to be shipped through a specific courier service (other than Canada Post), we can do that! When viewing your cart, please provide your desired courier, courier account number (if applicable), and shipping address in the "Special Instructions for Seller" box. Please select "Pick-up in Store" at check-out as shipping will be COD in cases such as these. 

Return/Exchange Policy

We stand behind our products 100%.  Your satisfaction is important to us!  Please see below for details about our policy on returns and exchanges.

Please notify us as soon as possible if there is a problem with your product or order. Our return/exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot process a return or exchange.

To be eligible for a return or exchange, your item must be in the original packaging, unused, and in the same condition it was sold. To process your refund or exchange, we require a receipt or proof of purchase. 

For equipment, requests for a return or exchange must be made within 7 days. Exchanges for equipment will occur in store credit only. Returns for equipment will be subject to a 25% re-stocking fee. 

*We only offer refunds for products that are defective or damaged.*

Not Eligible for Return:

  • Natural Hog, Beef & Lamb casing
  • Sale items